The best way to ensure a smooth service

Our ultimate goal at Molly Maid is to provide you with quality service and satisfaction. Following these simple steps allows us to work efficiently and ensure your home receives the best clean possible.

How to prepare for your upcoming housecleaning:

  • Before your team arrives for your scheduled cleaning, please remove clutter so we can effectively clean all surfaces – this includes clothing, kids’ toys, and dishes in the kitchen sink.
  • Find a good spot for your pets so they’re safe and secure while we clean.
  • Put out clean sheets on each bed if we’ll be changing your linens.
  • If payment has not already been arranged, leave cash or a check on the kitchen counter.

While it’s important to declutter your home before we arrive, there’s no need to spend any time cleaning. You wouldn’t wash your car before taking it to a car wash, would you? Cleaning homes is what we do, after all. Leave the work to us.

What to expect before the clean

Before our cleaning team arrives, we’ll review the details of your cleaning plan. Most customers are either at work or busy with other plans when we clean, so it's quite common for them to provide us with their garage code or a spare key. We cross-reference all house keys for added security, but if you don't feel comfortable leaving us with a key or garage door code, please make sure someone is home during your scheduled cleaning time.

If something comes up that causes a conflict in your cleaning schedule, simply give us a call. We appreciate a 72-hour notice, but understand that some situations are unavoidable. When shorter notice is given, however, we may charge a small fee.

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Learn more about what to expect before your next housecleaning service.

What to expect during the clean

We only hire caring workers who have the right to work in the United States. All of our professional housecleaners are required to undergo a comprehensive background check before joining our team and receiving extensive training in the Molly Maid method of cleaning.

If you’re home when our cleaning professionals arrive, that’s great. Our team will happily work around you, allowing you to carry out your normal activities. If you’re not home, our team will dust, vacuum, and scrub while you're out going about your day.

Our crews complete work Mondays through Fridays from 8 a.m. to 5 p.m. We arrive with industry-leading cleaning supplies, equipment, and a smile, ready to deliver an amazing clean.

Because no two homes are the same, cleaning thoroughly sometimes means staying a little longer than usual to give a home some extra attention. Our teams spend the time needed to provide you with the best possible results.

Payment is requested at the time of the cleaning. Individual offices may have policies that vary, but generally we accept cash, checks, and credit cards.

What to expect after our housecleaning service

After the initial visit, your local Molly Maid representative will follow up, asking for your candid feedback on the service. If you ever want to update your service, we’d be happy to make the adjustments on your account, and those changes will be reflected in our team’s work on their next visit.

If we don’t meet your expectations, we’ll come back and fulfill our guarantee. Just notify us by the end of the next business day about any issue at all, including any oversight or misunderstanding regarding the execution of your cleaning plan.

If something is damaged during the course of a cleaning, we’ll make every effort to repair or, when necessary, replace the damaged item.

We provide all the necessary insurance to protect your home, property, and our employees, including:

  • Liability – Should we damage anything in your home
  • Auto – To protect our marked vehicles on your property
  • Workers compensation – Should an employee become injured while in your home

For a contract-free solution to your cleaning needs, turn to the trusted company that’s been serving customers since 1984. Request a no-obligation in-home estimate today!